1. Information We Collect
To process your order and provide technical support, we collect the following information:

• Personal Details: Name, shipping address, and billing address.

• Contact Information: Email address and phone number (required for shipping updates and installation support).

• Order History: Details of the products you have purchased from us.

• Technical Data: IP address and cookies to improve website performance and user experience.

2. How We Use Your Information
We use the collected data strictly for business operations, including:

• Order Fulfillment: Processing payments and shipping your BhuJal Yantra to your location.

• Technical Support: Providing the digital installation manual, instructional video, and phone-based assistance as promised.

• Communications: Sending order confirmations, shipping tracking numbers, and responding to your inquiries.

• Legal Compliance: Meeting tax and accounting obligations required by the Government of India.

3. Data Protection and Security
We implement a variety of security measures to maintain the safety of your personal information.

• Your data is stored on secure servers.

• Payment transactions are processed through encrypted, PCI-compliant payment gateways. We do not store your credit card or bank account details on our servers.

4.Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties, except for the following essential service providers:

• Courier Partners: To deliver the physical product to your address.

• Payment Gateways: To securely process your transaction.

• Government Authorities: Only when legally required to comply with Indian law or protect our patented intellectual property rights.

5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

6. Your Rights
You have the right to:

• Request a copy of the personal data we hold about you.

• Request the correction of any inaccurate information.

• Request the deletion of your data, provided it is no longer required for legal or shipping purposes.

7. Changes to This Policy
Urban Paani Solutions reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Modified” date.